Exchange Policy
At Norzay, we aim to provide a seamless shopping experience. If for any reason you wish to exchange your purchase, we offer a 7-day hassle-free exchange policy.
For assistance, please contact us at:
📞 0319-5928195
📧 norzayhelp@gmail.com
Our customer support team will guide you through the exchange process.
Exchange Policy
- Exchanges are accepted within 7 days of purchase.
- Items must be unused, unwashed, and in original condition with tags intact.
- Customers are required to send the item back via a traceable courier or registered post at their own expense.
- Delivery charges are non-refundable.
- A standard Rs.100 delivery fee will be applied for sending the exchanged item.
- Any item returned in a damaged, worn, or altered condition without prior notice will not be accepted.
- Items purchased on sale, clearance, last piece, or with minor faults are not eligible for exchange.
If the requested exchange item is unavailable, our support team will contact you for further assistance.
How to Request an Exchange
-
Prepare Your Item
Ensure the product is securely packed in its original condition with tags intact. -
Include Details
Mention your order details (name, contact number, order number, and exchange request) inside the parcel. -
Ship Your Parcel
Send the item via courier or registered post to the address below:
Return Address:
Shah Faisal Green Town Street Number 6, House 6, Survey #94, Karachi, Sindh, Pakistan
Contact Us
For any queries or assistance, feel free to reach out:
📞 0319-5928195
📧 norzayhelp@gmail.com
